You must be at least 13 years old to use our services. If you are between age 13 and 18, you confirm that you have your parent's or legal guardian's consent to use the services and that they have read and agreed to this agreement.
Content and applications
Please note that Canonical and certain third parties may make content and applications available to you at no charge. In some circumstances, you may download and install such content and applications with or without an Ubuntu One account.
Where content or applications are purchased from us, they will be available for you to download through your Ubuntu One account. You may re-download your content or application from Ubuntu One or the Ubuntu software centre until we stop providing Ubuntu One or the Ubuntu software centre or until the content or application is removed from Ubuntu One or the Ubuntu software centre.
Each content or application you download or purchase is subject to the terms and conditions or license set by the content or application provider or developer, which may be presented to you at the time of download or contained in the application.
Third party content and application providers may offer support for their content and applications. Third party content and applications are not supported by Canonical.
These terms do not limit or restrict your rights under any applicable open source software licenses. If the content or applications you download are licensed under an open source license, only that license applies to such content or applications. With respect to content and applications under open source licences, you may be entitled to download a copy of the content or application source code, which you may download from our servers or from the content or application author’s servers.
If you are asked to set up an account for using our service you may be asked to create a password. You are responsible for choosing an appropriate password and for keeping it secure. Canonical representatives will not ask you for your password and you should not reveal it to anyone.
You may cancel your account at any time through the Ubuntu One website or Ubuntu software centre. Where you have an Ubuntu One account you must cancel your service before it renews in order to avoid billing of the next period's fees to your credit card. You will not be charged at the next renewal date, but Canonical does not provide refunds for any previous billing periods or partial billing periods. We will not charge a fee for cancelling your Ubuntu One account.
Fees and payment
The Ubuntu One services consist of a free and paid subscriptions. An Ubuntu One subscription is required for all services and a valid credit card is required for paid subscriptions. The fees for the paid services are set out at https://one.ubuntu.com/services/ and are subject to change from time to time. If the fees increase, you will be notified at least one month prior to the effective date of the increase. If you wish to cease the provision of the paid services, you may do so by cancelling your account. If you cancel prior to the effective date of the increase, you will not be charged the higher fees.
If you purchase content or applications from us, payment for content or applications is due at the time you purchase the content or application. You will be asked to enter your credit card number and we will charge your credit card at the time of purchase. Fees are charged in the currency in which you make your purchase.
Payment for services is handled for Canonical by a third party and your credit card statement may identify Ubuntu One paid subscriptions as “Canonical” or “PayPal”. All fees and paid accounts are non-refundable. You are responsible for any foreign transaction fees incurred by your bank.
We look forward to providing you with services for so long as you wish to have them. However, there are some circumstances under which the service may be terminated.
- In the event that we cannot obtain commercially-practical rates or terms from a supplier, we may cease to offer the services. In this event, we will provide one month's notice via email. We may also cease to offer the services for any other reason, in which case we will provide you with three months' notice (via email). In this event, we will not charge you for services after termination, and will refund any fees paid in advance for services that have not been received.
- If a free account is inactive (i.e., there has been no synchronisation of data such as files, contacts or notes) for 90 days, we reserve the right to delete any and all files. We will notify you via email in advance of taking this action.
- Canonical may remove any information or suspend or terminate your use of the services at any time if Canonical is made aware that you are in breach of any term of this agreement or you are using the services for any activity that may be illegal or in breach of a third party's rights.
- Canonical ceases to make Ubuntu One or the Ubuntu software centre available.
Acceptable use and conduct
All usage of the services must be legal and not infringe any third party's rights. You must not take any action or use the services in any way that might bring Canonical into disrepute, affect the ability of Canonical to provide the services, be illegal, or encourage illegal activities. You may not use the services in any manner that might be libellous or defamatory (more info on what that means), that contains threats or incites violence towards individuals or entities, or that violates the privacy or publicity rights of any third party. We may limit the daily bandwidth and number of downloads/uploads for the services at our discretion where reasonably required from time to time. Some services have usage limitations as indicated at https://one.ubuntu.com/plans/, and you may not exceed these. As part of the services, you may store data on Canonical's servers or those of Canonical's suppliers. You should ensure that this data is not in breach of any applicable law and does not breach any individual's data protection or privacy rights. You shall indemnify Canonical in full for any loss, cost or damages suffered by it as a result of your use or misuse of the services.
Changes to the services or this agreement
Additional terms and payment
Some services or content may be subject to additional terms or may require payment of additional fees. In that event, you will be given an opportunity to review and agree to such terms and fees before using those services or accessing such content.
Intellectual property and software licence
The client software of Ubuntu One is released for free public use under several open source licenses, primarily the GPLv3 and Creative Commons licences. See the licence text included with the code for details. Canonical grants you a non-exclusive, personal licence to use the server software while you receive the services from Canonical.
You acknowledge that all intellectual property in the server software provided as part of the services belongs to Canonical or its licensors. You will not acquire any rights to the software or the intellectual property from your use of the services, other than as set out in this agreement and in the software licensing of the distributed client code.
Collection and use of your data
You may access third-party content and applications in your use of the services. You will not remove any third party's copyright notices or other identifier, except as allowed by the third-party's licence of that content or application. Canonical is not responsible for any content or applications provided by any third party. Should you reasonably believe that any third-party content you access through the service is in breach of any law, regulation or third party's rights, you should notify Canonical in writing at the address below. In doing so, please:
Identify the material which you believe to be infringing;
Identify what you believe this material infringes and why;
Provide your name, email address, address and telephone number;
Confirm that you believe in good faith that this material is infringing a law or third party's rights and that, to the best of your knowledge, the information you are providing is correct;
Identify if you are acting on behalf of the third party whose rights may have been infringed;
Provide your physical or electronic signature.
Limitation of Liability
Software and services provided under this agreement are provided to you as is and with no warranties whatsoever. All implied warranties are excluded to the extent legally permissible. Canonical will provide the services and software using reasonable skill and care. Under no circumstances will Canonical or its suppliers be liable to you for any consequential or indirect loss of profits or economic advantage. Canonical cannot guarantee the connection speed between you and the service and Canonical cannot be held liable for any direct or indirect damage or loss caused by connection speed. Canonical will use reasonable efforts to ensure availability of the services, but makes no guarantee that the services will be available without interruption. Canonical is not responsible for the loss of any of your data or any loss of business or financial disadvantage to you as a result of any loss of or damage to your data as a consequence of your use of the services. You should ensure that you have suitable backups of all data. These limitations of liability do not apply with respect to any death or personal injury as a consequence of the negligent act of Canonical, its employees, suppliers or licensors.
This agreement is governed by the laws of England and any dispute will be heard by the courts in England. Notwithstanding the immediately preceding sentence, if you are a citizen of the United States of America, Canada or Mexico (and not a citizen of the United Kingdom), and you are not accessing the service from the United Kingdom, then this agreement is governed by the laws of the State of New York (USA) and any dispute will be heard by the Federal and State courts located in the State of New York (USA). You may not assign this agreement, and any attempted assignment will be void from the beginning. Failure by Canonical to enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. If any part of this agreement is held invalid or unenforceable, that part will be construed to reflect the parties original intent, and the remaining portions will remain in full force and effect. The terms of this agreement do not affect your statutory rights. Any notices should be sent by registered post to Canonical Group Limited, 5th Floor, Blue Fin Building, 110 Southwark Street, London, SE1 0SU.
Last updated: January 2014